1. Scope of Services
FollowerIG (“we,” “us,” or “our”) provides digital promotional and marketing-related services across supported online platforms. Service availability, delivery speed, and results may vary depending on the selected service, platform conditions, and order details submitted by the customer.
2. Eligibility
You may use our services only if doing so is lawful in your jurisdiction and you have the legal capacity to enter into a binding agreement. By placing an order, you confirm that the information you submit is accurate and that your use of the services does not violate applicable law.
3. Account Responsibilities
- You are responsible for the accuracy of links, usernames, and public visibility settings required to fulfill your order.
- Do not change usernames, make the profile private, or delete content while an order is in progress, as this may delay or void delivery.
- We will never ask for your password. Never share account credentials with anyone claiming to represent us.
4. Ordering & Delivery
- Delivery typically begins within a short time after successful payment and correct submission of details. Actual pace varies by service type, platform constraints, and current queue.
- Large packages may be delivered gradually.
- If an order is paused due to platform limits, privacy changes, username changes, or content removal, delivery may be delayed or affected.
5. Quality & Refill Policy
- We aim to provide the selected service in accordance with the package purchased.
- Because third-party platforms may adjust metrics or account activity over time, occasional fluctuations may occur after delivery.
- Where a refill option is specifically offered for a service, refill requests may be reviewed within the applicable coverage period shown for that service.
- Refill eligibility may be denied if the account was renamed, made private, restricted, deleted, or otherwise changed in a way that affects delivery or verification.
6. Service Levels & Uptime
We strive for high availability; however, we do not guarantee uninterrupted access or specific delivery timelines. Platform changes, technical limitations, and third-party outages may affect speed and continuity.
7. Acceptable Use
- Do not use the services to mislead, defraud, impersonate, harass, or conduct illegal activity.
- Automated scraping, reverse engineering, or interfering with our infrastructure is prohibited.
- Bulk reselling, white-labeling, or commercial exploitation of the services is prohibited unless you have our prior written consent.
8. Platform Compliance
You are solely responsible for complying with the terms, guidelines, and policies of each social platform. We are not affiliated with Instagram, Facebook, Meta, TikTok, YouTube, Google, or any other network and cannot guarantee platform-specific outcomes.
9. Pricing & Taxes
Prices may change without prior notice. Taxes, duties, or fees, if applicable, are your responsibility and may be added at checkout where required.
10. Payments & Chargebacks
- All payments are processed securely through approved payment providers.
- By placing an order, you confirm that you are authorized to use the chosen payment method and that the order details submitted are accurate.
- If you experience a problem, you should contact support first so we can review the issue before a payment dispute is opened.
11. Cancellations & Refunds
- Cancellation requests may be considered only if the order has not yet started processing.
- If an order has already started or has been partially delivered, cancellation may not be possible and only a partial refund may be considered where appropriate.
- Please review our Refund Policy and Return & Cancellation Policy for full details.
12. Delays & Changes
We may pause or adjust delivery to respond to platform changes, technical issues, or account safety concerns. Significant slowdowns can occur during platform updates, outages, or anti-spam actions.
13. Data & Privacy
We collect and process limited personal data to fulfill orders and provide support. Please review our Privacy Policy for details.
14. Support & Escalation
- Support is available through our official contact methods.
- For order issues, include your order ID, platform username or link, and a clear description of the problem.
15. Third-Party Integrations
Some services rely on third-party systems and networks. We are not responsible for downtime, data loss, or changes introduced by third parties, including social platforms and payment processors.
16. Risk Disclosure
Use of social-media enhancement services carries inherent risks, including metric adjustments, limited reach, or account restrictions imposed by platforms. You assume the risk associated with using the services.
17. Suspension & Termination
We may suspend or terminate access to the services, with or without notice, for violations of this policy, suspected fraud, chargebacks, abuse, illegal activity, or to protect service integrity and user safety.
18. Policy Changes
We may update this Service Policy to reflect operational, legal, or technical changes. Continued use of the services after updates constitutes acceptance of the revised policy.
19. Governing Law
This Service Policy shall be governed by and interpreted in accordance with the laws applicable to the operating entity of FollowerIG, unless otherwise required by applicable consumer protection law.
20. Contact
For questions or concerns about this Service Policy, please contact us via the official contact method on our website.
