Introduction
This Privacy Policy explains how FollowerIG collects, uses, stores, and protects information when you use our website, place an order, contact support, or interact with our digital social media growth services.
We try to collect only the information needed to run the service properly, process orders, prevent abuse, communicate with customers, and meet legal or payment-related requirements.
1. Information We Collect
The information we collect depends on how you use FollowerIG. For example, a customer placing an order may provide different information than a visitor who only reads our pages.
- Order information: service selected, package quantity, target username, profile link, post link, video link, page link, or similar details needed to process the order.
- Contact information: email address, support messages, and any details you provide when asking for help.
- Payment-related information: payment status, transaction reference, gateway response, billing country, fraud checks, or refund/dispute records. We do not store full card numbers.
- Account information: if you create or use an account, we may store login details, order history, coin balance, app purchase records, and related activity.
- Technical information: IP address, browser type, device details, pages visited, timestamps, cookies, and similar data used for security, analytics, and website performance.
Please do not submit private passwords, personal account login details, or sensitive information that is not required for your order.
2. How We Use Your Information
We use customer information mainly to run FollowerIG and complete the services requested. This may include:
- Creating, processing, tracking, and managing digital service orders.
- Sending order confirmations, tracking links, service updates, and support replies.
- Checking payments, preventing duplicate orders, handling refunds, and responding to disputes.
- Improving our website, checkout flow, service pages, and customer support process.
- Protecting FollowerIG from fraud, spam, misuse, fake payments, and unauthorized activity.
- Complying with legal, accounting, payment provider, tax, or regulatory obligations where required.
We do not use your order details to log in to your social media account. Customers should only provide the public information requested for the service.
3. Legal Basis for Processing
Depending on the situation and applicable law, we may process your information because it is needed to provide the service you purchased, because we have a legitimate business reason, because we must meet legal or payment obligations, or because you gave consent for a specific action.
For example, we need your email to send order details and support replies. We may also keep payment and order records to handle refunds, chargebacks, fraud checks, accounting, and customer service history.
4. Data Retention
We keep information only for as long as it is reasonably needed for business, legal, security, payment, and support purposes. Order and payment records may be kept longer because they help us verify purchases, respond to disputes, and maintain accurate accounting records.
Support messages and technical logs may be kept for a limited period so we can investigate issues, improve our systems, and protect the website from misuse.
5. Data Security
We use reasonable technical and organizational measures to protect customer information. This includes access controls, secure connections where appropriate, payment gateway protections, monitoring, and internal limits on who can access order or customer records.
No online system can be guaranteed to be completely secure, but we work to reduce risk and protect the information needed to operate FollowerIG.
6. Disclosure of Information
We do not sell your personal information. We may share limited information only when it is necessary to provide the service, process payments, operate the website, or meet legal requirements.
- Payment providers may receive transaction details needed to process payments, refunds, or disputes.
- Service providers may receive limited order details needed to help fulfill a digital service.
- Hosting, security, analytics, and email providers may process technical or communication data on our behalf.
- Authorities or legal parties may receive information if required by law or needed to protect our rights.
When sharing information with providers, we aim to share only what is needed for that specific purpose.
8. Your Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information we hold about you.
If you contact us about your data, we may ask for information to confirm your identity and locate the related order or account. Some records may need to be kept where required for payment, legal, security, dispute, or accounting reasons.
9. Children’s Privacy
FollowerIG is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review the matter.
10. International Data Transfers
FollowerIG may use service providers, hosting systems, payment gateways, or tools located in different countries. This means information may be processed outside your country of residence.
Where required, we take reasonable steps to handle such transfers in a way that protects customer information and supports applicable legal requirements.
11. Changes to This Policy
FollowerIG may update this Privacy Policy when our services, website features, payment methods, legal requirements, or internal processes change. The latest version posted on this page applies to future use of our website and services.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact us through the official contact method available on the FollowerIG website.
