FollowerIG provides digital social media growth and promotional services. Since these services are delivered online and can begin shortly after payment, there is no physical item to return. This policy explains when an order can be cancelled, when a refund may be reviewed, and which situations are usually not refundable.
1. Nature of Our Services
All services sold through FollowerIG are digital. Customers may order services such as followers, likes, views, or other platform-related engagement support by submitting the required profile, page, post, or video details.
Once payment is confirmed, the order may be checked by our system or team and then sent for processing. Depending on the service type and order size, delivery may start automatically or manually.
2. Order Cancellation
A cancellation request can usually be reviewed only before the order has started. If the order is already processing, partially delivered, or completed, cancellation may not be possible.
To avoid delays, please check the username, profile link, post link, video link, quantity, and selected package before you complete payment. If you notice a mistake right after ordering, contact support as soon as possible.
If the order has not started, we may cancel it, correct the details, or help you choose a suitable option depending on the situation.
3. Refund Eligibility
Refunds are reviewed case by case. A refund may be considered if:
- The same order or payment was created more than once by mistake.
- A service cannot be started due to a verified issue on our side.
- The customer requested cancellation before the order entered processing.
- The selected service becomes unavailable and we cannot provide a reasonable replacement.
- Only part of the order was delivered and the remaining part cannot be completed.
In many cases, our first step is to correct the order, restart delivery, refill eligible drops, or offer an alternative service. Refunds are considered when a practical solution is not available.
4. Non-Refundable Cases
Some situations are outside our control and are normally not eligible for refund. These include:
- The order has already been completed or mostly completed.
- The customer entered incorrect order details.
- The target account, page, post, or video was private, deleted, restricted, changed, or unavailable during delivery.
- The customer expected guaranteed sales, monetization, ranking, viral reach, leads, or long-term organic growth.
- Delivery was affected by platform-side limits, algorithm changes, account settings, or content restrictions.
- The customer bought the wrong package but contacted us after the order had already started.
- A payment dispute or chargeback was opened before contacting FollowerIG support.
Social media numbers can also change after delivery because platforms may remove activity, adjust counts, or apply their own rules. These changes do not always mean the original service was not delivered.
5. Partial Refunds
If part of an order has already been delivered, only the remaining undelivered portion may be reviewed. For example, if a package was partly completed and the rest cannot be fulfilled, we may calculate a partial refund based on the unfinished part.
The final decision depends on the service progress, order notes, provider confirmation, and any communication with the customer.
6. Processing of Approved Refunds
Approved refunds are usually returned through the original payment method. Once we process a refund, your bank, card issuer, wallet, or payment provider controls how quickly the money appears back in your account.
Most approved refunds appear within 7 to 10 business days, but some payment providers may take longer.
7. Chargebacks and Payment Disputes
If there is a problem with your order, please contact FollowerIG support first. Opening a chargeback or payment dispute before contacting us can delay the review and may limit the support options available for that order.
We keep order records, payment confirmations, delivery notes, and support history to help respond fairly to disputes.
8. Contact for Cancellation or Refund Requests
To request a cancellation or refund review, contact our support team with your order number, payment email, service name, and a short explanation of the issue. Please include the profile, post, page, or video link if it helps explain the problem.
Please also review our Terms of Service and Refund Policy.
9. Policy Updates
FollowerIG may update this Return & Cancellation Policy as our services, payment options, or operational process changes. The latest version published on this page applies to new purchases.
