At FollowerIG, we provide digital marketing and promotional services delivered electronically. Because these are digital services and may begin processing shortly after purchase, traditional physical returns do not apply. This policy explains when an order may be cancelled, when a refund may be considered, and which cases are non-refundable.
1. Nature of Our Services
FollowerIG sells digital services only. No physical goods are shipped. Once an order is placed, it may enter processing automatically or manually with our team and service partners. Cancellation and refund eligibility therefore depends on the status of the order at the time of review.
2. Order Cancellation
You may request cancellation of an order shortly after placing it by contacting our support team through our website. Cancellation requests are reviewed on a case-by-case basis.
- If the order has not yet started, we may approve cancellation and issue a full refund.
- If the order has already started processing, cancellation may not be possible.
- If the order is partially delivered, only a partial refund may be considered for the undelivered portion.
3. Refund Eligibility
Refunds are not automatic and are only issued where justified after review. A refund request may be considered in the following situations:
- The same order was charged more than once due to a duplicate payment.
- The order cannot be delivered due to a verified internal technical issue on our side.
- The service purchased was not started and cancellation was requested in time.
- The order was only partially completed, in which case a partial refund may be issued for the undelivered portion.
4. Non-Refundable Cases
Refunds will generally not be provided in the following situations:
- The order has already been started, processed, or completed successfully.
- You entered an incorrect username, link, handle, or other order details at checkout.
- You changed your mind after the order entered processing.
- Your account, page, or content was changed, restricted, deleted, made private, renamed, or otherwise affected by you or a third-party platform after purchase.
- Normal variation in results occurs on third-party platforms outside our direct control.
- You file a chargeback without first contacting us to attempt resolution.
5. Partial Refunds
If an order has been partially delivered but cannot be completed for a valid reason confirmed by our team, FollowerIG may issue a partial refund that reflects the undelivered balance of the service.
6. Processing of Approved Refunds
If a refund is approved, it will be returned through the original payment method where possible. Refund processing times may vary depending on the payment processor, issuing bank, and card provider. In most cases, approved refunds appear within 7 to 10 business days, though some providers may take longer.
7. Chargebacks and Payment Disputes
If you experience any issue with your order, you should contact FollowerIG first so we can review and resolve the matter. Filing an unjustified chargeback after successful or partial delivery may lead to suspension of future purchases and supporting evidence being submitted to the payment processor.
8. Contact for Cancellation or Refund Requests
To request a cancellation or refund review, please contact our support team with your order details, payment email, and a brief explanation of the issue.
Please also review our Terms of Service and Refund Policy.
9. Policy Updates
FollowerIG may update this Return & Cancellation Policy from time to time to reflect business, legal, or operational changes. The latest version published on this page will apply to new purchases.
